NewInstance
NewInstance gives you one account, one organization and one API key for a set of products you can adopt one at a time.
Productslink
| Product | What it does |
|---|---|
| BugWatch | Error monitoring, logs, traces, metrics and release health, with SDKs for servers, browsers and mobile apps. |
| Support Tickets | A hosted support portal for your customers, and an API to create and read their tickets. |
| Secret Manager | End-to-end encrypted configuration your apps fetch at runtime. |
| Chat | An AI chatbot and live chat for your website, with native mobile SDKs. |
| Docs Portal | Branded documentation for your own product, with an interactive API reference. |
| EHR | Electronic health records for behavioral health and human services agencies. |
| AI Agent Access (MCP) | An MCP endpoint that lets AI agents work with your data. |
Base URLslink
| Service | URL |
|---|---|
| REST API | https://api.newinstance.cloud |
| MCP endpoint | https://service.newinstance.cloud |
There is no separate sandbox host. Use a sk_test_ key on the same URLs and your calls only ever see test data.
Authenticationlink
Every request sends your API key in the x-api-key header. The Authentication page in this section shows the format, and Getting Started explains how to create a key and which scopes it needs. Browser and mobile SDKs never hold your secret key; their guides explain how they sign in.
Where to startlink
- Follow Getting Started to create an organization and an API key.
- Open the product you are integrating from the sidebar.
- When a call fails, Errors & Rate Limits explains every error and what to do about it.