New Instance Platform

New Instance Platform — REST API

Use this collection for the supported New Instance REST workflows and product integration guides.

Platform products covered:

• BugWatch — error/log ingest, OpenTelemetry, Prometheus, Jaeger, RUM, debug symbols
• Support Tickets — sign-in links, ticket CRUD, comments
• Secret Manager — encrypted MEK + variable fetch
• Chat — embeddable widget integration
• Docs Portal — dashboard-managed docs publishing

Import instructionslink

1. Import this collection into your API client or documentation tool
2. Import the matching environment file (NewInstance.local, NewInstance.staging, or NewInstance.production)
3. Select the environment from the dropdown (top-right)
4. Set apiKey, projectId, mobileAppSecret, appId, environment, release

API base URLslink

• Local dev: http://localhost:5050
• Production: https://api.newinstance.cloud

Authenticationlink

All requests use x-api-key: {{apiKey}} except:

• BugWatch browser ingest → x-bugwatch-session: {{sessionToken}}
• BugWatch mobile ingest → x-bugwatch-token: {{mobileToken}} (auto-built by pre-request script)