NewInstance Documentation

NewInstance Documentation

The NewInstance platform documentation.

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IntroductionNewInstance gives you one account, one organization and one API key for a set of products you can adopt one at a time.
  • Overview
  • Authentication
Getting StartedSet up the account, organization and API key that every product in these docs uses.BugWatchBugWatch monitors errors, logs, traces, metrics and release health across your backend services, browsers and mobile apps, all in one place.
  • Overview
  • Install an SDK
  • Mobile
  • Using the dashboard
Support TicketsSupport Tickets gives your customers a hosted support portal and your team an agent inbox in the dashboard.
  • Overview
  • Customer sign-in
Secret ManagerSecret Manager keeps API keys, database URLs and other secrets end-to-end encrypted.ChatChat adds an AI chatbot and live human chat to your website, with native SDKs for your mobile apps.
  • Overview
  • Web
  • Projects
  • Authentication and identity
Docs PortalDocs Portal hosts branded documentation for your own product, with search, theming, an interactive API reference and custom domains.WebhooksWebhooks push events to your servers the moment they happen, so your systems react in real time instead of polling.
  • Overview
  • Verifying signatures
  • Support-ticket events
  • Customer authentication
EHREHR is the NewInstance electronic health records product.
  • Overview
  • Administrator guide
  • Integration guide
  • Changelog
AI Agent Access (MCP)AI Agent Access lets AI assistants work with your NewInstance data safely.
  • Overview
  • Sign in as yourself
  • Design your docs with an agent
Errors & Rate LimitsEvery error family on the platform, what causes it, and how to get unstuck.

Where to find help

API ReferenceEvery endpoint with parameters, responses and code samples.Get supportReach the NewInstance Documentation team for help with your integration.

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